Last updated: October 30, 2026

Welcome to THE EMPTY BOTTLE, operated by OUR WATER LLC, a New York limited liability company.

These Terms of Service govern your use of theemptybottle.com and purchases made through our website. By accessing our website or placing an order, you agree to these terms.

01GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, or restrict access to our website where reasonably necessary, including in cases of suspected fraud, misuse, or violations of these terms.

You agree to use our website only for lawful purposes.

02PRODUCTS

THE EMPTY BOTTLE offers reusable stainless steel bottles and related products.

We make reasonable efforts to present product descriptions, photographs, colors, and specifications accurately. Minor variations in appearance may occur due to screen settings, lighting, and manufacturing processes.

Product availability may change without notice.

03PRICING AND PAYMENT

All prices are displayed in US dollars unless otherwise indicated.

Prices may change without notice. Any changes will not affect orders already accepted.

Applicable taxes and shipping charges are calculated and displayed during checkout.

Payments are processed securely through Shopify and its supported payment providers.

04ORDERS

An order confirmation acknowledges receipt of your order but does not guarantee acceptance.

We reserve the right to cancel or limit orders due to product unavailability, pricing errors, suspected fraud, or other legitimate reasons.

If an order is canceled after payment, the amount paid will be refunded.

05SHIPPING AND DELIVERY

Shipping options, costs, and estimated delivery times are provided during checkout.

Delivery estimates are not guarantees. Delays may occur due to carriers, customs, weather, or circumstances beyond our reasonable control.

Please refer to our Shipping Policy for additional information.

06RETURNS AND REFUNDS

Returns, exchanges, and refunds are governed by our Returns & Refunds Policy.

Nothing in these terms limits rights provided under applicable consumer protection laws.

07PRODUCT USE AND CARE

Our bottles are designed for everyday use with hot or cold beverages.

Customers should follow the product care and safety instructions supplied with the bottle.

We are not responsible for damage caused by misuse, improper cleaning, unauthorized modifications, or use contrary to product instructions, except where applicable law provides otherwise.

08INTELLECTUAL PROPERTY

THE EMPTY BOTTLE name, trademarks, logos, designs, photographs, videos, text, and other original website content are owned by or licensed to OUR WATER LLC and protected by applicable intellectual property laws.

No material may be reproduced, distributed, or used commercially without prior written permission, except as permitted by law.

09THIRD-PARTY SERVICES

Our website operates using Shopify and may include services or links provided by third parties.

We are not responsible for the content or practices of independent third-party websites.

Your use of those services may be subject to their own terms and privacy policies.

10PRIVACY

Your personal information is handled according to our Privacy Policy.

Our store uses Shopify to support website operations, checkout, payment processing, and related services.

11WARRANTIES AND DISCLAIMERS

We aim to provide accurate information and reliable products.

Except for warranties expressly provided by us and rights guaranteed by applicable law, our website is provided on an “as available” basis.

We do not guarantee uninterrupted or error-free website operation.

Nothing in these terms excludes or restricts warranties or remedies that cannot legally be excluded.

12LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, OUR WATER LLC shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these terms excludes liability that cannot legally be excluded, including applicable consumer protection rights.

13CHANGES TO THESE TERMS

We may update these Terms of Service periodically.

Revised terms will be published on this page with an updated effective date. Changes will not retroactively alter the terms of purchases already accepted unless legally permitted.

14GOVERNING LAW

These terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law principles, subject to any mandatory consumer protections that apply.

15CONTACT

For questions regarding these Terms of Service, please contact:

THE EMPTY BOTTLE
Operated by OUR WATER LLC
New York, USA
Email: info@theemptybottle.com
Website: theemptybottle.com

Last updated: October 30, 2026

THE EMPTY BOTTLE is operated by OUR WATER LLC (“we,” “us,” or “our”).

We respect your privacy. This policy explains what personal information we collect, how we use it, when we share it, and the choices available to you.

Our website, theemptybottle.com, and its related content, features, products, and services (collectively, the “Services”) are powered by Shopify.

This Privacy Policy applies when you browse our website, place an order, use our Services, or communicate with us.

If this policy conflicts with our Terms of Service regarding the collection, processing, or disclosure of personal information, this Privacy Policy takes precedence.

Please read this policy carefully. By accessing or using our Services, you acknowledge that you have read and understand it.

01INFORMATION WE COLLECT

Personal information means information that identifies you or can reasonably be linked to you. It does not include anonymous or properly de-identified information.

Depending on how you interact with us, where you live, and applicable law, we may collect or process:

• Contact information Name, email address, telephone number, billing address, and shipping address.
• Payment information Payment card details, financial account information, payment methods, transaction records, and payment confirmations.
• Account information Username, password, security questions, preferences, and settings.
• Shopping information Products viewed, items added to your cart or wishlist, purchases, returns, exchanges, cancellations, and transaction history.
• Communications Information you provide when contacting us or requesting customer support.
• Device information Browser, device, network connection, IP address, and other identifiers.
• Website activity How and when you browse, navigate, and interact with our Services.

We may also process inferences derived from this information where permitted by law.

02WHERE INFORMATION COMES FROM

We may receive personal information:

• Directly from you when you browse, shop, create an account, or contact us.
• Automatically through our website, devices, cookies, and similar technologies.
• From service providers that operate technology or process information on our behalf.
• From business partners and other third parties.

03HOW WE USE INFORMATION

We use personal information for the following purposes.

Orders and Customer Experience

To process payments, fulfill and ship orders, manage accounts, remember preferences, handle returns and exchanges, provide product recommendations, enable reviews, send order notifications, and improve our Services.

Marketing and Advertising

To send promotional communications by email, text message, or postal mail, and display advertising on our website or other platforms.

Advertising may reflect products you have viewed, purchased, or added to your cart, as well as other activity across our Services.

Security and Fraud Prevention

To authenticate accounts, secure transactions, detect and investigate fraudulent, illegal, unsafe, or malicious activity, protect public safety, and safeguard our Services.

If you maintain an account, you are responsible for protecting your login credentials. We recommend that you do not share them.

Customer Support

To answer inquiries, provide assistance, communicate with you, and maintain our business relationship.

Legal Obligations

To comply with applicable laws, respond to lawful government or law-enforcement requests, participate in legal proceedings, resolve disputes, and enforce our policies and agreements.

04WHEN WE SHARE INFORMATION

We may disclose personal information where reasonably necessary for legitimate business purposes, including:

• Shopify and service providers Payment processing, technology management, analytics, customer support, cloud storage, shipping, and order fulfillment.
• Advertising and marketing partners To deliver marketing services and personalized advertising, including advertising informed by activity across different websites and merchants.
• Third parties you authorize When you request or consent to sharing information, including for deliveries, social media integrations, or account login services.
• Affiliated companies Within our corporate group.
• Business or legal circumstances In connection with mergers, reorganizations, bankruptcy, legal obligations, subpoenas, search warrants, enforcement of our policies, or protection of our rights and those of others.

Advertising partners may process information according to their own privacy policies.

Depending on where you live, you may have the right to opt out of certain disclosures or uses of your information for targeted advertising. These rights can be exercised through the privacy choices available on our website or by contacting us.

05SHOPIFY

Our online store is powered by Shopify.

Shopify collects and processes personal information to operate and improve the shopping experience.

Information submitted through our website may be shared with Shopify and its service providers, including parties operating outside your country of residence.

We may also use Shopify features that combine information from interactions with our store, other merchants, and Shopify to support and improve our business.

For certain enhanced Shopify features, Shopify is responsible for processing personal information and responding to applicable privacy rights requests.

For further information:

• Shopify Consumer Privacy Policy https://privacy.shopify.com/en
• Shopify Privacy Portal https://privacy.shopify.com/en

06THIRD-PARTY WEBSITES

Our website may contain links to websites, social media platforms, or services operated by third parties.

We do not control their privacy practices, security, content, or terms.

We recommend reviewing their policies before providing personal information.

Information you share in public or semi-public spaces, including social media platforms, may be visible to other users and third parties and may be used independently of us.

Linking to an external website does not necessarily imply our endorsement.

07CHILDREN’S PRIVACY

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

Parents or guardians who believe a child has provided personal information may contact us to request its deletion.

As of the effective date of this policy, we have no actual knowledge that we sell or share, as those terms are defined by applicable law, personal information belonging to individuals under 16.

08SECURITY AND DATA RETENTION

We take the security of personal information seriously.

However, no security system is completely secure, and we cannot guarantee absolute protection.

Information transmitted over the internet may be vulnerable during transmission. Please avoid sending sensitive or confidential information through unsecured channels.

We retain personal information for as long as reasonably necessary to:

• Maintain customer accounts and provide Services.
• Process and document transactions.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Enforce agreements and policies.

Retention periods depend on the nature of the information and applicable requirements.

09YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the following rights:

Access

Request access to personal information we hold about you.

Deletion

Request deletion of personal information, subject to applicable exceptions.

Correction

Request correction of inaccurate personal information.

Portability

Request a copy of your personal information or, where applicable, its transfer to another provider.

Opt Out of Sale, Sharing, or Targeted Advertising

Request that we stop certain uses or disclosures of personal information for targeted advertising or activities defined as selling or sharing under applicable privacy laws.

These rights are not absolute. Certain requests may be limited or declined where permitted by law.

You may submit requests through the privacy choices available on our website or by emailing info@theemptybottle.com.

Global Privacy Control

Where required by applicable law, we recognize Global Privacy Control (GPC) signals as requests to opt out of applicable sale, sharing, or targeted advertising activities for the browser and device sending the signal.

Where Shopify can associate the device with a Shopify account, the request may also be applied to that account.

More information: https://globalprivacycontrol.org/

Other than GPC, we do not recognize other browser or device “Do Not Track” signals.

Marketing Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

You may continue to receive essential communications relating to orders, transactions, or your account.

Submitting a Privacy Request

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing a request.

Where permitted by law, you may authorize another person to submit a request on your behalf. We may require proof of authorization and direct identity verification.

We will respond within the time required by applicable law.

For rights concerning information processed by Shopify, visit:

https://privacy.shopify.com/en

10COMPLAINTS

If you have concerns about how we handle personal information, please contact us at info@theemptybottle.com.

Depending on your jurisdiction, you may have the right to appeal our response or submit a complaint to your local data protection authority.

11INTERNATIONAL DATA TRANSFERS

Personal information may be transferred, stored, or processed outside your country of residence.

Where personal information is transferred outside the European Economic Area or the United Kingdom, we rely on recognized legal safeguards, including the European Commission’s Standard Contractual Clauses or equivalent UK-approved mechanisms, where applicable.

Such safeguards are not required where the destination country has been recognized as providing an adequate level of data protection.

12POLICY UPDATES

We may update this Privacy Policy to reflect changes in our business, technology, legal requirements, or privacy practices.

The current version will be published on our website with an updated revision date.

Where required by law, we will provide additional notice.

13CONTACT

For privacy questions, requests, or concerns:

THE EMPTY BOTTLE
Operated by OUR WATER LLC
Email: info@theemptybottle.com
Website: https://theemptybottle.com

Last updated: October 30, 2026

THE EMPTY BOTTLE is operated by OUR WATER LLC, a New York limited liability company.

We aim to make shipping simple, reliable, and transparent.

01SHIPPING WITHIN THE UNITED STATES

We offer free standard shipping within the United States.

Shipping costs, if any, for additional delivery services will be displayed at checkout before payment.

02ORDER PROCESSING

Orders are processed on business days, excluding weekends and public holidays.

Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Processing times may vary depending on product availability and order volume.

03DELIVERY TIMES

Estimated delivery times are provided during checkout or in your shipping confirmation.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier, and circumstances beyond our control.

04INTERNATIONAL SHIPPING

International shipping availability, destinations, and applicable charges will be displayed at checkout.

For international orders, customs duties, import taxes, and other local charges may apply and are the customer’s responsibility unless otherwise stated at checkout.

05INCORRECT SHIPPING INFORMATION

Please ensure your shipping address is complete and accurate before placing an order.

If you notice an error, contact us as soon as possible at info@theemptybottle.com.

We will make reasonable efforts to assist, but address changes cannot be guaranteed once an order has been processed or shipped.

06LOST OR DAMAGED SHIPMENTS

If your order arrives damaged or does not arrive within the expected delivery period, please contact us at info@theemptybottle.com.

Include your order number and relevant details. For damaged deliveries, photographs may help us resolve the issue.

We will review the situation and work toward an appropriate resolution in accordance with applicable law.

07RETURNS

For information about returning a product, please refer to our Returns & Refunds Policy.

08CONTACT

For shipping questions, please contact:

THE EMPTY BOTTLE
Operated by OUR WATER LLC
New York, USA
Email: info@theemptybottle.com
Website: theemptybottle.com

Last updated: October 30, 2026

THE EMPTY BOTTLE is operated by OUR WATER LLC, a New York limited liability company.

We want you to be satisfied with your purchase. If something isn’t right, we’re here to help.

01RETURNS

We accept returns within 30 days of delivery.

To qualify for a return, the product must be unused, in its original condition, and returned with its original packaging.

Proof of purchase is required.

02HOW TO REQUEST A RETURN

To initiate a return, contact us at info@theemptybottle.com with your order number and reason for returning the product.

We will provide return instructions.

Please do not send products back without first contacting us.

03RETURN SHIPPING

For returns based on a change of mind, customers are responsible for return shipping costs.

If a product arrives damaged, defective, or incorrect, we will cover reasonable return shipping costs or provide another appropriate solution.

04REFUNDS

Once we receive and inspect your return, we will notify you of its approval or rejection.

Approved refunds will be issued to the original payment method within 10 business days.

Your bank or payment provider may require additional time to process the refund.

05DAMAGED OR DEFECTIVE PRODUCTS

Please inspect your order upon delivery.

If your bottle arrives damaged, defective, or incorrect, contact us as soon as possible at info@theemptybottle.com.

Include your order number and, where possible, photographs of the issue.

We will arrange an appropriate replacement, refund, or other resolution.

06NON-RETURNABLE ITEMS

Used products, personalized items, and products damaged through misuse are generally not eligible for change-of-mind returns.

This does not affect your rights regarding defective products or any other rights provided by applicable law.

07EXCHANGES

If you wish to exchange a product, please contact us.

Exchanges are subject to product availability and the conditions outlined above.

08CANCELED ORDERS

If you need to cancel an order, contact us as soon as possible.

Orders that have already shipped cannot generally be canceled and must follow the return process.

09CONSUMER RIGHTS

Nothing in this policy limits or excludes any rights or remedies available under applicable consumer protection laws.

10CONTACT

For returns, exchanges, or refunds, please contact:

THE EMPTY BOTTLE
Operated by OUR WATER LLC
New York, USA
Email: info@theemptybottle.com
Website: theemptybottle.com

Last updated: October 30, 2026

THE EMPTY BOTTLE is operated by OUR WATER LLC, a New York limited liability company.

Our bottles are designed for everyday use, combining durable materials with a minimal, functional design.

01PRODUCT QUALITY

THE EMPTY BOTTLE is made from 18/8 stainless steel with double-wall vacuum insulation, designed to keep beverages hot or cold.

Each bottle is manufactured to meet our quality standards.

02LIMITED WARRANTY

We stand behind the quality of our products.

Our bottles are covered by a limited warranty against manufacturing defects in materials and workmanship for one year from the original purchase date.

This warranty applies to products purchased directly from THE EMPTY BOTTLE or authorized retailers.

03WHAT IS COVERED

Manufacturing defects may include:

• Defective caps or closures under normal use.
• Failure of vacuum insulation caused by a manufacturing defect.
• Structural defects in materials or workmanship.

04WHAT IS NOT COVERED

The limited warranty does not cover:

• Normal wear and tear.
• Scratches, dents, or cosmetic damage from use.
• Damage caused by dropping, accidents, or misuse.
• Improper cleaning or maintenance.
• Unauthorized modifications.
• Loss or theft.

These exclusions do not limit rights provided by applicable law.

05WARRANTY CLAIMS

To request warranty assistance, contact info@theemptybottle.com.

Please include your order number or proof of purchase, a description of the issue, and photographs when available.

If a manufacturing defect is confirmed, we will repair or replace the product, or provide a refund where appropriate.

We will cover reasonable shipping costs associated with an approved warranty claim.

06PRODUCT CARE

To maintain your bottle’s appearance and performance:

• Wash before first use.
• Hand wash with warm water and mild dish soap.
• Clean the cap and bottle regularly.
• Rinse thoroughly and allow to dry completely with the cap removed.
• Do not use bleach, abrasive cleaners, or harsh chemicals.
• Do not place in a microwave.
• Avoid freezing or exposing the bottle to extreme heat.
• Keep out of reach of children when filled with hot liquids.

For best results, avoid prolonged storage of perishable beverages.

07SAFE USE

Use caution when filling the bottle with hot beverages.

Ensure the cap is securely closed before carrying.

Do not overfill. Avoid shaking bottles containing hot or carbonated beverages, as pressure may build up.

08CONSUMER RIGHTS

This limited warranty provides specific legal rights. You may also have other rights that vary by state or jurisdiction.

Nothing in this policy limits or excludes rights or remedies that cannot legally be excluded.

09CONTACT

For warranty questions or product care assistance, please contact:

THE EMPTY BOTTLE
Operated by OUR WATER LLC
New York, USA
Email: info@theemptybottle.com
Website: theemptybottle.com